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0 Hello everyone. I’ve had my jumper t16 for a little over two months now. I’m really enjoying it. So yesterday I turned it on to play liftoff and I got a glitchy screen after the jumper splash screen and it say key stuck error. A few times I was able to get it to work by pressing a few buttons but now it seems that nothing works. No buttons or the scroll wheel either. Is this something anyone knows how to fix or do I have to contact the retailer I got it from?
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100 i would contact the retailer...
i dont have knowledge about, but probably there is a firmware flash/update possibility. i would search in this direction, if you didnt reveive a replacement.
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42 12-Dec-2019, 05:50 AM (This post was last modified: 12-Dec-2019, 05:57 AM by bffigjam.) Seems it's not uncommon. Try these.
1- checked ribbon cable alignment for all ribbons (they all looked good).
2- reformatted the SD card and loaded an earlier backed up version of SD card contents.
3- checked the firmware at 2.2.3 (expecting 2.3v0018 contents) and verified the SD contents as correct (opened the file with text edit to verify that).
4- ejected the T16 drive and SD card using the disc utility.
5- fired up the Tx and got the same 'key stuck' error (external module not fitted).
6- fitted the external module.
7- Booyah - success
8- companion - I read the models from the TX and added some more saved models onto the companion and copied them back to the TX without issue.
9- companion - I then updated the SD contents for custom images and sounds on the desktop SD card and syncronised the TX SD card with the companion without issue.
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388 14-Dec-2019, 10:31 AM (This post was last modified: 14-Dec-2019, 10:31 AM by voodoo614.) That is an odd fix. I wonder what is the rationale behind the recommendation. glad you got it fixed.
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787 All they got you to do is re-seat the ribbon cable connections. Reversing the ribbon cables isn't what fixed the issue. They probably just got you to do that to guarantee that you would disconnect and reconnect both ends of the cable.
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