So purchase over $230 for my FPV gear from them.  I get a BAT QX105 that has a motor mount that is loose fitting causing the motor to come halfway out of the mount and flip it over.  It causes two of the props to fall off and trying to put them on again they are too loose and fall off as I found out in mid flight.   I contact Banggood and explain the situation!

They said to do anything I have to take pictures of the problem?  I reply back so you want me to purposely damage the drone more by putting back on the two loose props and removing the tape that is holding the motor in so I can film it while the motor pops out and 2 rotors fall off causing even more damage to the drone? 

There reply is what I would call bogus.

Quote:Dear Marvin ,

Thanks for your Email.We are sorry about all the inconvenience.without an evidence that it is difficult to provide after sales help.Hope you understanding.
OrderID:24195563
Regards,

York

I really do not understand how a company can treat there customers like this especially for such a low value item as 2 props that will cost them what maybe a buck!  That was all I was asking for I had already ordered extra mounts and propellers but why should I have to replace defective ones.  If this is the type of customer support I may have to look elsewhere as a buyer.

I bought from Banggood many times (50+ orders), I've had problems with some products and dealt with their customer service, here is what I found.
When you tell Banggood about a problem with the product, the customer service (CS) staff will ask you for evidence, then escalate it to their technical team for further investigation and arrange refund or replacement...

However, their CS staff (people that read our complain messages) are pretty useless i agree. They have absolutely ZERO technical knowledge about their products, they have no idea what we talk about and will only ask for photo or video to show the problems. They are as good as robots... So there is no use of arguing with them... so without proof you can't get passed them...

The process can take time usually 3 days to a week, but as long as I show them proof, I can normally get replacement for broken products every time..

"They are as good as robots... So there is no use of arguing with them... so without proof you can't get passed them..."

So true - friend of mine ordered something and package was lost. He wrote to the CS and they replied same way - send photo of the problem. So he took a photo of his empty table and added a note "Here should be my package but it's missing".
Guess what - they resend the package and this time it arrived safely.

So, molitar - do not argue with them, do not use elaborate language because their english is not too good and they might not understand You, give them what they want - even if it sounds stupid and You'll be all good.

Tape the quad to the desk, place the camera facing the faulty motor and throttle up until prop comes off. Upload to YT and send link to them. Done.

(27-Feb-2017, 12:32 PM)Verid Wrote: Tape the quad to the desk, place the camera facing the faulty motor and throttle up until prop comes off. Upload to YT and send link to them. Done.

Probably just a photo with the motor out of the mount and the props on the table would be good enough.  I've had to go through this myself with them (they sent the wrong nylon screws - I took a photo of the screw box, sent it in. They sent another box of screws and didn't even want the old ones back).

I won't deal with Banggood at all.  They have a huge stock and really good prices on most items, but when they tell me that they don't have something in stock and it's clearly advertised on their site as IN STOCK and then the don't want to give me a refund because it's suppose to be in on their next shipment (even though all this time it shows "IN STOCK") and this goes on over the course of a month....I'm done.  Never again.

To be honest I'm a bit surprised to read negative feedback about BG, so far I've had good experience with them.
The first line support may not be the best but I've always managed to get things resolved with little hassle.

If you want to see what a bad support is, try to deal with some claim on Aliexpress. Once, I ordered motors with fast (20€) 3 day shipping which they shipped 7 days later right after I requested to cancel the order. After a lot of arguing we agreed that I wouldn't pick the package so it would get returned back to them and they would return the money once they'd get back the package. After we reached this agreement, they contacted DHL to destroy the package if I don't pick it... I was lucky that DHL contacted me to ask about this before they did destroy it and I finally had to pick it or lose my money. Finally I contacted AliExpress to explain the situation and they couldn't care less. I got a canned message and the case was closed automatically...

Here's my 2 cents on the issue, and no disrespect to anyone including Molitar. I've read a million times about issues with GB, BG, HK, et., and granted their customer service is sub-par and there's definitely a language barrier. BUT too many times it's an issue with this fell off, that was installed improperly. It doesn't matter if I'm ordering from China or the good ol' US of A, I always do a thorough inspection of the product, especially checking for loose screws and nuts, etc. I've found that it's a lot easier to get a refund or exchange if you identify a defect prior to a crash and show them proof, rather than after a bad crash (even though you weren't to blame in the first place)

(27-Feb-2017, 12:32 PM)Verid Wrote: So true - friend of mine ordered something and package was lost. He wrote to the CS and they replied same way - send photo of the problem. So he took a photo of his empty table and added a note "Here should be my package but it's missing".
Guess what - they resend the package and this time it arrived safely.

LMAO!

They indeed have no technical knowledge, but in my experience they pay for it by willingly providing refund/replacement upon providing a photograph/video of your faulty product.
I have more than 50 medium-to-large orders from then and won't stop ordering just because someone had a bad experience

i've been ordering from BG 3 years now...

if you remember simple rules:

• on the other side there is a guy/girl - not merciless robots on the verge of uprising (not yet)
  
• he/she has a check list,
  
• he/she has 95% of a chance to have 0 knowledge what your product is for or how it works
  
• he will get his monthly bill payed only if all boxes have tick marks in them.
  
• evidence is one of the ticks - you provide it, tick is in place.
  

once all ticks are in place he passes this to the second/thrid line for technical review... in majority of cases still they have no idea what is wrong but typically have some common sense. they ask you to "check or upgrade" firmware (they also have checklist - look above what you have to do)

in the end if you have all required stuff you will get a resend or refund... or they will figure out you burned something and now playing dumb...
so far i had few issues with BG, all resolved as i wanted... (got my parts), recently had issue with armanttan (sorry can't remember the name)... guess what they miss packaged some parts... few photos 5 sentences, and a quick reply (with apology
(sic!) and information they will send out the correct stuff)...

so i'd say "live and let live" or "live and let die"

only place so far where i had bad customer support was aliexpress which i started to avoid... (3 orders, 3 issues... no thank you)

Well I took many of your advice and showed pictures with the motor coming out while holding it in my hand.. not very safe thing to do but the only method I could do it.  I have not heard anything back at all yet and I sent it out 2/27 after reading your comments.

I have HEARD NOTHING from them at all!  No reply.. nada!  

This really is not making me impressed with this company at all







I am not sure how I could be anymore clear I circled the motor coming out the mount.  Took the picture while holding away from my head as I had no idea if the motor may fly loose or not.  But yet after risking this I have not heard back at all in 4 days.

That looks pretty scary! They were a little slow with getting back to me about my replacement screws, but they did. I'd give it a couple more days before writing again. (I'm almost certain they will try to make it good with you.)

I hope Banggood sorted you out in the end molitar.

I've placed over 70 orders with Banggood over the last couple of years and with the two orders that did have problems, I had no trouble getting their support to fix the problem to my satisfaction.

When dealing with their support, it's important to remember that they will most likely be using Google translate to translate what you write in English to Chinese. To make this as effective as possible, it's really important to write simple and clear English so that the translation is as accurate as possible. Being polite and courteous is always a big help as well, regardless of how upset you might be feeling at the time.

They agreed to send replacement motor mounts. I am on my own for the props so I am waiting for the replacement motor mounts to arrive.

(10-Mar-2017, 12:51 PM)molitar Wrote: They agreed to send replacement motor mounts.  I am on my own for the props so I am waiting for the replacement motor mounts to arrive.

That's good to hear.

The props for these brushed motors can often be a little too loose. A little bit of dental floss will take up the slack and is a much less dangerous idea than using glue.