(31-May-2024, 12:11 AM)QuadFlyer68 Wrote: LOL

WalkSnail group removed my Facebook post, all the thumbs ups, and all the replies from yesterday and today.

This morning there were over 60 replies. This afternoon it’s gone. What a bunch of dicks!

All I said was “If WalkSnail is done supporting their goggles then I’m done supporting WalkSnail.” It made all the fan-boiz have their periods.

Wallet voting - great idea! I'm off to RDQ to order a bunch of analog stuff

lol, that was you! haha, got a few of them pretty miffed. I think at the end of the day mad's tech could of sort verification with caddx first before posting. It's not hard to email them back again saying "hey you might want to doble check that statement" etc, etc...

I have the V1, working flawlessly, latest firmware, all good. Also I know that fatshark support centre in Australia is operational and I can take my goggles to them if needed.

Snow, with all due respect I feel that you should prolly tone down your anti-caddx sentiment a bit. From my view you seem to take any opportunity you can to post negative press about caddx.

Other vendors have also been called out for their  shows as well, so it's not just Caddx who get targeted. Both DJI and HDZero have previously been in the firing line in the past, and because they were called out it resulted in them providing a better customer experience. Caddx just seem to like setting themselves up for a bashing. I read daily messages from people who are unhappy with the reliability of their products and lack of customer support, so I'm afraid that any negativity generated is of their own making.

When Caddx or their sponsored pilots start deleting posts from their groups in an attempt to hide or silence people who aren't satisfied with their products then that is on whole different level and just makes the situation even worse when people find out about that.

When people are spending hundreds or even thousands of dollars on a manufacturer's products whether it be with Caddx or anyone else, that manufacturer has a care of duty to their customers which includes correct and clear joined up communication.

If Caddx had any decency they would be putting out an official statement about this to reassure their customers and clear this up once and for all, so lets see if they bother to do that before passing any further judgement.

Manufacturers need to be called out so they are held to account and forced to think about the interest of their customers.

Having dealt with their customer service as a new customer (sup Sivis Joe!) I completely understand where Ian & Snow are coming from.

I totally agree that you don’t dick customers around if you expect to stay in business. Hell I’m working on a revision to an audio product originally from 2007 - we don’t get to tell our customers go suck it and buy our newer stuff instead. We love all of our customers and we listen to them. We kiss their asses - HARD!

Caddx/WalkSnail has some great products. I’m not a hater, but their people skills suck major ass and need lots of work.

Customer support / service can easily sway a customer one way or another.. I was in the market for new goggles. Had heard stories about FatShark and Orqa.. some good, some not so good…
The reason I was leaning toward Orqa was someone (recently) had their goggles fail completely. Orqa had sent them a pick up, had the goggles shipped, repaired, and returned to the user in I believe under 2 weeks.. not bad for overseas ..
HDZ / sharkbyte had released their VRX and rumor was goggles were in the making …I waited, got them, yes.. had issues.. but this was rectified within a weeks time..
I have been very happy with their customer service.. not saying others isn’t good..
If I was looking at fpv systems today.. I would chose the same .. not on performance, but compatibility and customer support / service ..

Hell, customer service has always been bad from vendors in China. My experience with Walksnail and Sivie Joe has been really good. I bought the latest Walksnail Pro with 2 antennas at the time and finally decided to install. The first install didn't go well because of spacing. So I moved it to another quad. I messed up something and had to as for technical support from the US vendor whom referred me to Caddx and Sivie Joe helped me diagnose the issue and got it working with a new mipi cable. (Yes I inadvertently damaged it).

My Skyzone customer service from Daniel was barely tolerable but issues were resolved and I did get a replacement 04X Pro. 

GEPRC customer service was down right RUDE but I chaulked that up to a language barrier or lost in translation. 

I also think that customer service from anyone can also depend on the customer. If the customer is demanding and ornery and arrogant don't expect good customer service. To me customer is NOT king in contrary to what many people have been taught in school. They are just a potential liability.

So I have nothing bad to say about any brand in particular.

The reason why I joined this forum is hoping that I can find a place with less fan boys and bias and prejudice. I have tired of prejudices in this world. I am definitely NOT brand loyal and I vote with my wallet.

Not taught in school, taught in life. Without customers to buy your widget or service you don’t have a business. Not saying they’re always right, but if you think you’re going to make a living without them you’re kidding yourself.

(31-May-2024, 07:06 PM)QuadFlyer68 Wrote: Not taught in school, taught in life.  Without customers to buy your widget or service you don’t have a business.  Not saying they’re always right,  but if you think you’re going to make a living without them you’re kidding yourself.

Of course. You need customers but they are NOT king and they are NOT always right. It is always a compromise to keep the best optics without offending anyone to start litigations. Isn't that what business is all about? At least the honest truth and not some marketing BS.

So businesses are always toeing the line. The upper management will always push the front line worker to deal with the problem customers while they sit back and prevent litigation. All because the front line workers are disposable.

Any human on this planet is constantly selling one self. It is only a matter of when you sell yourself to the devil.

Well, that’s what capitalism has reduced us to.

(01-Jun-2024, 12:31 PM)QuadFlyer68 Wrote: Well, that’s what capitalism has reduced us to.

Well yes but what is the alternative.

We both know that opinions on that answer depend how far above or below the poverty line one exists in life. But we’ve been reminded here on IntoFPV not to drill down into such discussions so it’s probably a good idea to drop it.

(01-Jun-2024, 09:46 PM)QuadFlyer68 Wrote: We both know that opinions on that answer depend how far  above or below the poverty line one exists in life.  But we’ve been reminded here on IntoFPV not to drill down into such discussions so it’s probably a good idea to drop it.

Yes I was worrying about the thread jack too. No reason to continue.

Not sure about anyone else.. but I want to see Ian get his parts and get those goggles fixed..

(01-Jun-2024, 11:13 PM)Rob Axel Wrote: Not sure about anyone else.. but I want to see Ian get his parts and get those goggles fixed..

Yup, me too. I like his tearing things apart and try to fix them. Swapping out those components like he did takes skills. Definitely hot air soldering station and microscope.