21-Mar-2019, 08:19 PM
For anyone who might be using VelociDrone in free trial version mode, or who might have been thinking about taking up the free trial option, be aware of the following statement released by Ashley yesterday on Facebook. For those who don't use Facebook, a copy of the post is quoted below.
https://www.facebook.com/groups/velocidr...2288638069
https://www.facebook.com/groups/velocidr...2288638069
Quote:Ashley Davis
Admin · Yesterday at 6:06 PM
For some time we have been considering whether to continue to offer a free trial of VelociDrone and today have come to the decision that we will no longer offer this.
The reason for this is whilst customers may find the comfort blanket of using the trial useful to assess if they can run the sim, it creates for us an overhead of support for customers who effectively are using our resources to support them but without having contributed to the provision of those resources.
Demand for our trial has become so large that we can no longer continue to provide this as a free resource and as such we will be moving to the same model as other gaming products whereby you can purchase the full product and if you are unhappy in anyway with the purchase in the first 24 hours a no questions asked refund will be honoured.
Additionally this removes the overhead of creating and maintaining the trial versions and takes a significant load off our website for trial downloads, handling logins and generally managing a non paying customer base accessing our servers.
The benefits of this are two fold - one is that we only end up supporting customers who are serious about making a purchase and we don't end up spending valuable development time supporting customers who may never make a purchase and just use the trial forever.
Secondly customers who do engage with us in this way will experience an unrestricted full version of the product rather than a frustrating restricted version in making their assessment.
We feel that we should place our resources more firmly with our paying customer base and this should be seen as a positive step towards that goal.
We are sensitive that some customers may not make a purchase without trying it first and whilst this has worked for us in the past we don't believe it is helping us or our paying customers for the future.
We have a solid reputation as a quality FPV simulation, we no longer feel we need to justify that with free trials to assess if this is the case.