(30-Sep-2020, 01:19 PM)Droneranger Wrote: You really are stuck between a rock and a hard place. It was a good deal to start.

I have not looked a Banggoods terms and conditions, is there anything in there, that can damage you further, if you wait for the goggles and they do not arrive in time.
I do not know, but do they have a cut off time for orders, after which they can kill the order.

I've not looked TBH because I'm starting to lose the will to live with this whole mess.

Part of me is just saying take a chance and sit it out until replacement goggles arrive (if they arrive and aren't damaged / faulty), but that is a big risk to take based on my current experience with Banggood's appalling customer service. And the other part of me is saying cut your losses, throw the towel in, and walk away before you lose everything. It doesn't help that it's been so long since I placed the order and paid my money before all this mess started, that my protection options are now running out because of the sheer incompetence of Banggood. Companies shouldn't actually be able to take your money from your account until they physically have stock. We're basically being treated as free creditors for their business.

(30-Sep-2020, 01:48 PM)Maiden Flight Wrote: @SnowLeopardFPV
I agree, I guess I wouldn't take the risk. The thing that could concern me more when calling for protection is that if you are asked to return the goods to have a full refund and that's another pandora box of concerns. Because you know that besides the cost it's very risky to return something to China with again the chance of half the things not showing up. It's really a tricky situation. Try to push a little more with BG so you can agree on something useful. (I know that is what you've trying to do since the beginning)

I think I need to phone my credit card company and ask their advice on chargebacks. I've just not got round to that yet with other stuff going on today. My understanding is that the chargeback happens immediately thus denying the vendor of the money they took from you in the first place, even before you send any goods back. But with PayPal forming part of the chain I don't know if that complicates things. In future I will certainly avoid PayPal for things like this and any large purchases, and just pay directly using my credit card instead. It's a hard lesson learned.

I have sent you a Private Message, please have a look at it.

It is a crying shame that Banggood will not send you the replacement Goggles that they have in stock now, they do not have to open and split a box because the items in their package are packed separately.

(30-Sep-2020, 02:26 PM)Droneranger Wrote: I have sent you a Private Message, please have a look at it.

It is a crying shame that Banggood will not send you the replacement Goggles that they have in stock now, they do not have to open and split a box because the items in their package are packed separately.

Exactly. I have absolutely no idea why they don't do that but they seem dead set against not doing so for whatever reason. They would rather make me wait another 11-12 weeks for an out-of-stock product instead of taking the sensible approach and just sending the goggles without any air units from the combo product that they already have on the shelves and which I would then receive within the next 3-4 weeks. Any other supplier would just do that without even thinking about it.

I sent Banggood yet another follow-up email this evening only to get the following automatic reply. I have to just sit and laugh about it, otherwise I think I would go insane.

Banggood Support Wrote:Dear Customer,

Thank you for getting in touch with us.

The China National Holiday of 2020 is approaching, for this reason, we may not be able to reply to your messages as fast as usual. We expect that our response time may be subject to slight delays during Oct,1st to Oct, 6th.

If you want to track your order, you can track it from 17track with the tracking code in the email that we send to you once your order is shipped out.

If the items you received are with after-sale problems, please provide us with the images or videos to show the problem, then we can confirm the problem and provide you with the best solution after the Holiday. ( And don’t worry about the guarantee date, it will be postponed either.)

In the meantime, you can browse the articles from our help center.

If there is any pre-sales questions or urgent questions, please contact us via Live chat ( and due to the National Holiday, customer volume is larger, and maybe the queue time is longer than usual).

We will reply to your emails as soon as possible after the holiday, it may be around 2-3 days delay.

We apologize for this delay and for any inconvenience caused.

Best regards,
Banggood Team

I would try the live chat... It´s "more personal" than email and you can even argue with the operator in real time. I would copy into the clipboard your emails and paste it to the live chat directly. As I understood, the operators are maybe rated and paid by user rating, so the operator wants to resolve your problem. Maybe I am wrong but I would try it...

Just as an added example of their chaos and disregard for common sense:

This item has been ordered because it showed as shipping from the Czech republic which as some of you know is in the European Union.
Hence their reference to the delay being caused by  custom clearance is ludicrous and also as we do not ship stuff in Europe in the last couple of centuries with mules I really doubt weather can have an impact either

Ordered on the 16th, 2 weeks elapsed and they ask to not bother them before ANOTHER 25 friggin days for  a total of 40 days from CZ to Italy ... WTF ????

@rjalex - I would just raise a PayPal dispute because you don't have any part of your order and there are then timescales which Banggood have to respond by. You are in a much better position by not actually having any part of your order delivered yet.

As for my own order, I have now asked Banggood that they refund me 420 GBP which is the current price of the goggles on their website that they are trying to send me out as a replacement. A refund to the same value as the replacement item is the only fair option. They are trying to charge me full list price for each of the two air units I currently have in my possession and refund me just 230 GBP if I take a refund for the goggles instead of accepting replacement goggles. The promotional deal I purchased wasn't for two air units at full price so I don't see how can they can deem what they offered to be a fair refund. I paid extra for shipping insurance so I should be entitled to either a replacement, or a refund to the full value of that replacement.

I read through the unacceptable situation and I know the feeling all too well.
So far things finally worked out but 1-2 months of waiting and not getting close to what you paid eats away at a person well being.
Such a big purchase makes it worse and the insult of 20.00 solves what?

Your proof is the weight of package.That is your smoking gun.

I think you will end up getting goggles but waiting 6-9 months when they are in stock is unacceptable.
I’d suggest a YouTube video.
It’ll catch like wildfire and it will turn up the heat.

(01-Oct-2020, 02:34 PM)SnowLeopardFPV Wrote: @rjalex - I would just raise a PayPal dispute because you don't have any part of your order and there are then timescales which Banggood have to respond by. You are in a much better position by not actually having any part of your order delivered yet.

As for my own order, I have now asked Banggood that they refund me 420 GBP which is the current price of the goggles on their website that they are trying to send me out as a replacement. A refund to the same value as the replacement item is the only fair option. They are trying to charge me full list price for each of the two air units I currently have in my possession and refund me just 230 GBP if I take a refund for the goggles instead of accepting replacement goggles. The promotional deal I purchased wasn't for two air units at full price so I don't see how can they can deem what they offered to be a fair refund. I paid extra for shipping insurance so I should be entitled to either a replacement, or a refund to the full value of that replacement.

What a nightmare

Below is another update to this story so people can continue to see how Banggood are dealing with this ongoing situation in case they ever find themselves in a similar position.

A week ago I sent Banggood the following email and below that is their response which came into my inbox yesterday. All I got was just another one line response that doesn't answer any of my questions and makes no real sense. I've asked them to clarify what they actually mean by this response, but today I will phone my credit card company and ask what my chargeback options are. I was really hoping to get this resolved without having to resort to force, but it looks like I've pretty much now exhausted any options of trying to reason with Banggood to get a fair refund amount for the goggles that were stolen by their warehouse staff or the shipping company.

SnowLeopardFPV Wrote:Dear Banggood Support,
 
I paid for the product when it was on a 45% discount promotion, but what you are now offering me is a refund minus the cost of two DJI Air Units at the full current non-promotional price of $179 each which is just the normal full list price as you can see from the official DJI website where the DJI Air Unit without any discount applied is $179 with free shipping…
 
https://store.dji.com/product/dji-fpv-ai...?vid=82731
 
Do you really think that is a fair refund offer under the circumstances?
 
Your original proposal was to send me replacement goggles for the ones that got stolen and these are currently listed on your website with a price of ~420 GBP as shown at the link below…
 
https://www.banggood.com/DJI-FPV-Goggles...46929.html
 
If you are offering me a refund for the goggles rather than sending me replacement goggles which you are unable to do so in a reasonable and acceptable time scale, then you should be offering me a 420 GBP refund which equates to the value of the goggles as per your current website listing. That is the only fair refund option, and given the situation that you have left me in through no fault of my own, you should just be offering that amount to me automatically without all of these emails having to go back and forth.
 
I also want to point out that I paid additional shipping insurance for my order so I should be entitled to a refund of the full value of a pair of replacement goggles due to original ones having being stolen by your warehouse staff or the shipping company.
 
It would be preferable if we could resolve all of this without me having to raise a dispute with the payment provider, but you are starting to make the avoidance of that option increasingly more difficult. Can you therefore please just offer me the 420 GBP refund that I’m entitled to so we can put a close to this ongoing dispute.
 
I look forward to a reply from you within the next 24 hours.
 
Regards,
XXXXX XXXXX

Banggood Support Wrote:Dear XXXXX XXXXX,

Thank you for your feedback regarding order XXXXXXXX. We want to express our genuine apology for all inconvenience caused.
 
We will reflect this issue to our related workers and apologize for the inconvenience.
 
If you have any other questions about our products please feel free to inquire.
 
Have a nice day.
 
Best regards,
Ariel

On a related note, yesterday after 25 days and maybe 5 outings the little RC car I bought for my kid (SG1602) abruptly stopped working and it looks like it's the receiver/ESC that died. Tried asking for warranty. Their reply is "you must send us a photo of the package and the shipping label" or we cannot act on the warranty. But darn I have chucked that 25 days ago !!!!!! It really looks as if buying on BG is a lottery. If you're lucky you do save some bucks but if ANYTHING goes wrong in shipping or good quality you're pretty much toast
Snow I think you'll have to go through the card company and if they ban your id so be it. As you can see being a VIP4 (me) or VIP5 (you) customer does not give you any special treatment.

PS Maybe it's good practice to always snap a photo/video to BG's packages when you receive them (and perhaps all packages)

"PS Maybe it's good practice to always snap a photo/video to BG's packages when you receive them (and perhaps all packages)"

I think there is a more effective way of dealing with Banggood and avoiding their problems. And best part is, it won't cost you a penny.

Simply, if you don't spend a penny, you won't lose a penny.

hey snow
how is the status, are you waiting for your goggle or is there a refund coming?
while you posted about "out of stock" a buddy was waiting for his goggle, mentioned about cancle the bg order and order from ali. he received his google today from bg, so i hope very much you can post a somehow good end of the bg-thriller soon.

The credit card chargeback was a no-go because it was used via PayPal who provided the service of just taking the money from the card and then passing it onto Banggood. So as far as the credit card company is concerned, the transaction between them and PayPal was fulfilled with no issues. It is the downstream transaction between PayPal and Banggood which wasn't. This is something for people to remember in the future for if purchasing from Banggood. Always use a credit card direct and DO NOT pay Banggood via PayPal because PayPal seems to have a history of siding with Banggood in the case of any dispute. That means PayPal protection is pretty much worthless when it comes to Banggood purchases. You will have far greater protection if you pay by credit card, but only if you pay direct with your credit card and not use that card via PayPal. I won't make the mistake again of using PayPal if I decide to purchase goods from any companies using my credit card. PayPal is probably best left for small value purchases, and direct credit card payment when larger sums are involved.

I've been going back and forth trying to get agreement on a refund amount which I find acceptable and doesn't leave me too much out of pocket. It's clear they do not want to take back the Air Units I have under any circumstances, so whatever happens I'm going to have to keep (and pay for) those.

Yeah, PayPal is not that great. Stick with just using the credit card. My wife and I use a credit card for everything and just pay it off every month. Not only does it increase our credit scores and airline miles, but gives us protection not offered with a debit card or PayPal or PayPal type third party vendors.

Man, I hope you are remedied quickly for this.

Deal