In the end the support stopped responding at all, I didn't get any discounts or anything. I sent the vtx for repair at my own expense at their request and ended up losing my property (I could have used the camera or antennas in case my the second module).

Such a nasty attitude I did not expect from this company. Some childish behavior, any dissatisfied customer will go and write to everyone about their situation and customers will leave to competitors, thus the company will lose many times more than the vtx replaced under warranty. Or at least tell me right away that it's not a warranty issue and I wouldn't waste my time on it.

(14-May-2024, 09:18 AM)Cake Wrote: In the end the support stopped responding at all, I didn't get any discounts or anything. I sent the vtx for repair at my own expense at their request and ended up losing my property (I could have used the camera or antennas in case my the second module).

Such a nasty attitude I did not expect from this company. Some childish behavior, any dissatisfied customer will go and write to everyone about their situation and customers will leave to competitors, thus the company will lose many times more than the vtx replaced under warranty. Or at least tell me right away that it's not a warranty issue and I wouldn't waste my time on it.

It's an unfortunate situation but the only answer is to vote with your wallet and not spend any more money on Caddx products. If more people start doing that they might eventually get the message that people aren't happy with them. I see quite a lot of complaints about their products and customer service on social media so it's not just a few isolated incidents.

I don't particularly like DJI as a company, but by contrast they do seem to have exceptional customer support, and I've even heard of people being given a replacement product free-of-charge when theirs was already out of warranty. If you do end up having to pay for repairs, the price that DJI charge is usually very reasonable and affordable. So it might be worth you thinking about switching over to the DJI FPV system and dumping the Walksnail system.

DJI support is exceptional. Had a failed (out of box) O3 unit. They manage the return postage. It was local in my city. They provided updates and sent out the replacement within 2 weeks.

I've also had issues with caddx support where they would not accept my explanation for overheating vtx that would stop transmitting after 30 seconds. They said it is acceptable to overheat but never acknowledged the shutdown issues.

I'm happy at least that fatshark support in Australia is still alive and well, knowing that I can send my dominator HD goggles to them and they're within the country. I would never buy $$ goggles from caddx directly, hell not anyone overseas. I need my local consumer protection laws to be applicable.

Sorry Cake you had to go through that mate, that sucks big time. I'm surprised they didn't say to just send the vtx (without camera and mipi) as good old sivis joe only told me that when I enquired if I send everything or just the vtx itself.

Can you post about your experience in the official walksnail group? I believe that may get some traction. They seem to respond in that FB group if there is any (politely written) negative press. I strongly recommend you try that mate.

(14-May-2024, 11:26 AM)ph2t Wrote: Can you post about your experience in the official walksnail group?  I believe that may get some traction.  They seem to respond in that FB group if there is any (politely written) negative press.  I strongly recommend you try that mate.

I don't know what's going on there, I'll try to post there. Thanks for the tip.

It's just that I have two other modules and they work fine, respectively have walksnail goggles . I would like them to work for a while too.

(14-May-2024, 11:04 AM)SnowLeopardFPV Wrote: It's an unfortunate situation but the only answer is to vote with your wallet and not spend any more money on Caddx products. If more people start doing that they might eventually get the message that people aren't happy with them. I see quite a lot of complaints about their products and customer service on social media so it's not just a few isolated incidents.

Hitting the wallet is always an effective way to talk sense.