Since I bought my RC2 I've had problems with it powering off before a flight ends. If its caused by battery I'll get a short video... But its rarely battery. At first I thought my battery was coming loose but now I am wondering if I have something loose inside. I've lost some great flights because of this problem... Any thoughts? Anybody had similar issues?

Try to update the firmware see if it does anything..
sounds like a hardware issue to me though.. might be best to contact Runcam see what they suggest and if they can replace it..

Ok, I'll give it a try

Thanks for the advice Oscar.

My very poor experience with runcam so far:

me Wrote:>  Jul 15, 18:44 CST
>
> I have a runcam 2 that early on has had issues with staying powered
> on. I use it for flying RC quadcopters. About 20% of the time at first
> I would lose footage because it would shut off mid-flight. Now it's
> more than half of the time. This morning when trying to charge it up
> for a flying day later today it wont hold a charge. In fact when I
> plug in the USB cable (any USB cable, I've tried more than one) the
> power button flashes orange... when I wiggle the cable just right it
> stays lit. Last night it stayed lit overnight but this morning it does
> not have a charge.
>
> I think I have powering issues with this camera.
>
> What should I do? I hate to go without an action cam for very long but
> already today's flying is pretty much going to be without footage.
>
>  This email is Delivered by Zendesk [1] [NE2K2Q-4DQ9]
>

runcam Wrote:>  Jul 19, 17:53 CST
>
> Sorry to hear about it.
>
> It is better to charge by mobile phone USB charger instead of by
> computer.
>
> If it doesn't help, you might to get a new battery.

me Wrote:>  Jul 19, 18:23 CST
>
> I always charge by charger. If you're suggesting that you send me a
> new battery I'll be happy to send the current one back to see of that
> fixes the problem.
>
> Let me know RMA info ASAP if that is the case.
>
> I need lightening fast resolution to this issue if possible. Thanks l!

runcam Wrote:>  Jul 20, 14:34 CST
>
> Sorry,  battery belongs to  perishable goods. We cannot offer a free
> new battery.

me Wrote:(Date/Time as of this post)

Let's recap here.

I purchased a product that hasn't been working as it should since day one that your company made.
I ask for support and I am given suggestions that are COMPLETELY irrelevant to my situation (note, I am mentioning power issues from the battery and USB cable these have a common root cause that is not the battery in most electronics)
And a suggestion that the battery might be dead.
When requesting you to make a correction to the fact that your company shipped a product with power issues where your support team suggests that it may be the battery you refuse to fix the problem?

To me, this is very sub-standard of a customer experience. I understand that you guys are leaders in your field but this kind of support really doesn't lend itself to being a good partner in the industry.

I am not asking for a "free battery" or anything. I am expecting runcam to make a defective product right.

Tbh in my eyes that's bad advice that runcam gave you. In fact i think i killed more than one battery of little action cams by using a cell phone charger which usually charge with way higher amps than the normal 0.5A from computer USB ports...

Next installation of the conversation:

runcam support Wrote:Jul 21, 10:25 CST
>
> Sorry about this situation.
>
> We take all the precious advise from our customers to make better
> product to meet satisfaction.
>
> But we didn't get a feedback from customer that the battery for Runcam
> 2 is having a common problem.
>
> For your case, we would like to offer 6 dollars coupon as a
> compensation. Is that acceptable to you?

me Wrote:A coupon is not what I need. Let me explain what I need as a customer again and maybe that'll help.

I have a runcam 2 that seems to have either a short (less likely) or an unreliable connection to power sources (battery and USB-more likely). I would like one of the following things to happen:

A: You can provide me with basic instructions on what I should check after taking the runcam apart, with the assurance that doing so will not void any warranty that the camera has and we can troubleshoot. I'll be happy to provide photographs.

B: You can provide me with RMA information and I can send the camera back to be troubleshot but your technicians (probably the best idea)

C: you can send me a replacement and instruct me on how to return or dispose of the defective product.

If you don't get satisfaction after that, you might add:

"By the way, I am a frequent participant on intoFPV, a site that you guys sponsor, and which is the reason I bought a Runcam in the first place."

(And then if you want to, you could also add that this drama is currently unfolding on that very site, and that others are watching and waiting...)

Hi,
I have a choice to be made on the following two sports cm models to use in my DJI F450...

What is the best in performance and quality?
1. Turning 2k HD
2. SJ 8000

Please let me know I don't know what to purchase and what's the best out of these two...

(21-Jul-2017, 06:38 PM)sloscotty Wrote: If you don't get satisfaction after that, you might add:

"By the way, I am a frequent participant on intoFPV, a site that you guys sponsor, and which is the reason I bought a Runcam in the first place."

(And then if you want to, you could also add that this drama is currently unfolding on that very site, and that others are watching and waiting...)

I forgot that they're a sponsor here... well... hopefully if this ends well it'll show that they can do the right thing... although already it shows that they're short on support. I definitely don't want to cause any problems for this site's sponsorships, but at the same time being a sponsor of my favorite FPV site doesn't make up for the defective product. 

I'll likely ask for escalation to a supervisor next and let them know about this thread.

No reply in about 6 days... time for another email to them.

me Wrote:Runcam Support,

It has been nearly a week since your last email and I still do not have a resolution. I simply have a camera that is defective and unacceptable quality and an insult of an offer of $6

I have been sharing this interaction with my friends on a forum that I frequent. This was an opportunity for Runcam to show that they're a great partner within the hobby but instead it appears to be poor at dealing with defective products.

Here is the URL to the forum post: http://intofpv.com/t-runcam2-shuts-down

It's time for an escalation. I need to be put in touch with a supervisor or manager to resolve this issue as general support is not giving me any help.

To recap my previous response:
--------------------------------------------------------
A coupon is not what I need. Let me explain what I need as a customer again and maybe that'll help.

I have a runcam 2 that seems to have either a short (less likely) or an unreliable connection to power sources (battery and USB-more likely). I would like one of the following things to happen:

A: You can provide me with basic instructions on what I should check after taking the runcam apart, with the assurance that doing so will not void any warranty that the camera has and we can troubleshoot. I'll be happy to provide photographs.

B: You can provide me with RMA information and I can send the camera back to be troubleshot but your technicians (probably the best idea)

C: you can send me a replacement and instruct me on how to return or dispose of the defective product.

I feel you. I am going through the same issue with Runcam on their Runcam 3.

(26-Jul-2017, 08:28 PM)voodoo614 Wrote: I feel you.  I am going through the same issue with Runcam on their Runcam 3.

yeah, I was just about to look at your thread wondering if it was similar... It looks like we have common root causes. What a bother!

I've got a new action camera now so I am not as out of luck but I really want this one so that I can have multiple perspective (so for example, I could have the RC film the takeoff LOS and then have footage from on board from the gopro.)...

** sigh **

Sounds like you get what you pay. Gopro at least will warranty their stuff. What is the point of an action camera if you can't bang it around? I have seen the gopro rotor riot use, they looked bang up and still working.

We have similar problems, and it is not isolated. Others are having the same problem, but no solution.

Maybe Oscar, since Runcam support this forum, can pull some strings to get our camera fixed or replaced. No pressure Oscar.

(27-Jul-2017, 05:18 AM)voodoo614 Wrote: Sounds like you get what you pay. Gopro at least will warranty their stuff. What is the point of an action camera if you can't bang it around? I have seen the gopro rotor riot use, they looked bang up and still working.

We have similar problems, and it is not isolated. Others are having the same problem, but no solution.

Maybe Oscar, since Runcam support this forum, can pull some strings to get our camera fixed or replaced. No pressure Oscar.

Regardless of the price I expect a middle of the road product when I buy from a brand like runcam. I didn't pick this one because of the price, I picked it because of the reviews that said it's a great middle-of-the-road action cam. Also, any retail boxed item that is warranteed, the manufacturer has an obligation to make it right when their products are defective irrespective of price. Any manufacturer that avoids that obligation is out of integrity and shouldn't be trusted with my money. And TBH, RC is about 2 emails (or lack thereof) away from not ever getting my money again. Which is too bad since I had just started to prefer the mounts on their FPV cameras. 

I'll keep my fingers crossed for us both that we're not being taken advantage of and it's just situations waiting for the right customer service agent to grab the case and treat customers with respect.

Next installment:

runcam Wrote:> RUNCAM SUPPORT (Customer Services)
>
> Jul 27, 11:40 CST
>
> The battery for Runcam 2 is sold separately on our website for 12.99
> dollars. 6 dollars compensation is half of the price. Your battery is
> not dead on arrival and it is a consuming product.
>
> If you are going to place a new order, we would like to add a new
> battery into your new order. That is the best we can offer.

me Wrote:Please start providing me with actual support and troubleshooting. At this point you are ignoring what I've been telling you and now just pushing a common theme back at me. This is NOT A BATTERY ISSUE. To help show you that it's not a battery issue and that it's also not a USB charger issue as suggested in an early reply I've uploaded a video to youtube showing the flickering power light with the battery being removed and plugged into a USB charger rather than a computer.



If you still insist that it's a battery issue then I will purchase an additional battery under 2 conditions:
Full purchase price and shipping price of battery will be refunded to me when you are wrong about it being the issue.
A new device will be overnighted to me immediately after showing that it was never the battery

Otherwise, please start showing me a little more respect and help me troubleshoot the problem that I am having with your warranteed product.

I wonder at what point does a commonly defective product like this make it worthwhile for a lawyer to file a class action suit... my guess is that an $80 camera that is used by a niche community probably isn't enough but I really wish it was. As I search more and more it looks like this isn't just an issue for me but that others have had the issue as well and typically they have to open their devices up to fix it. On top of that the devices look different inside... very strange indeed.