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72 There must be some physical damage as the only way you could get two cells showing 7V is if the wiring to the balance leads has somehow become short circuited internally so that there are actually two cells connected to the same balance wire.
You can get new shrink wrap that is made for creating your own battery packs from individual cells, so get some of that and carefully remove the shrink wrap for your battery until you can get to the wiring. It should be fairly obvious what is wrong once you've got the wrapping off.
Once you've fixed what has happened to the balance wiring, you can re-wrap your battery and it should be good as new!
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1 So, update:
Pulled the wrap off and everything looked ok. Grrr... what the heck. Grabbed my multi-meter and tested every point along the way with the previous point and everything came out to 3.95v. Now I was frustrated. Tested each at the balance connector again and the first cell still read 7.71v... Then it dawned on me. I must have switched the first two cell leads on the balance connector when I replaced it after the crash. Duh. The charger readout subtracts the previous voltages from the balanced leads to get the single cell voltage.
Plugged it back into the charger and now it looks normal. Now I just have to find the battery wraps to put it back together.
Thanks for the help guys.
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72 Ah... that explains things!
Sorry for misleading you in my first reply, but you didn't say that the leads had come out of the balance connector in your first post and that you had put them back into the connector shell.
I'll remember this next time I see someone post a similar problem!